90-Day Fit Guarantee

In Ears Canada offers a 90 Day Fit Guarantee (custom fit in-ear monitors only) to ensure that your IEMs fit comfortably and retain a proper seal. In Ears Canada requires that you notify customer service within 90 days of receiving your IEMs to be covered by the 90 Day Fit Guarantee. In Ears Canada may, at our discretion, rebuild your IEMs for which new impressions may be required. You are responsible for the cost of shipping your IEMs to In Ears Canada. In Ears Canada will cover the cost of shipping the refitted/rebuilt IEMs back to you.

 

Custom In-Ear Monitors

LIMITED 1-YEAR WARRANTY

In Ears Canada offers a one year limited warranty on all current Custom IEM models. In Ears Canada warrants all Custom IEM models to be free from defects in materials and workmanship in either the external shell or internal components for a period of one year from the date of fulfillment. In Ears Canada will replace or repair custom models within warranty (subject to approval).

 

Universal-Fit Earphones

LIMITED 1-YEAR WARRANTY

In Ears Canada offers a one-year limited warranty on the Universal-Fit models. In Ears Canada warrants the Universal-Fit models to be free from defects in materials and workmanship on either external shell or internal components for a period of one year from the date of delivery to the end user (when purchased directly from In Ears Canada or an authorized dealer/reseller). In Ears Canada will replace or repair Universal-Fit models within warranty (*NOTE: warranty is only transferable if proof of purchase from the original owner can be provided).

 

Cables

LIMITED 1-YEAR WARRANTY

In Ears Canada offers a one year limited warranty on all Professional Cables, Premium Cables, and IEM Microphone Cables, to be free from defects in materials and workmanship for a period of one year from the date of delivery. 

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Service & Repairs (outside of warranty coverage)

For service and repair not covered by warranty, In Ears Canada charges a $270.00 fee. Shipping fees to and from the repair center will be the responsibility of the customer.

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Warranty does not cover the following:

Physical or hardware damage caused by accident, abuse, misuse, water, ear wax, excessive volume, shock, negligence, misuse of ear gel, acts of God, misapplication or cosmetic normal wear and tear.

 

Damage caused by improperly or incorrectly performed maintenance or service by an unauthorized third-party or person. Unauthorized third party service and/or repair attempts may result in replacement at the cost of the customer.

 

Damage caused by modifications or alterations without the written permission of the company.

 

Any defect that is attributable to any failure or damage, which is beyond the reasonable control of the company.

 

In the case of a broken shell, we offer a remolding service which has a base price plus additional costs for customizations, replacement drivers, and shipping.

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This warranty gives you specific legal rights, and you may also have other legal rights, which vary from Province to Province.