Frequently Asked Questions

In-ear monitors are personal listening devices used by musicians, audio engineers, and audiophiles to hear music or their mix with clarity and isolation. They fit directly into the ear canal, providing superior sound quality and noise reduction compared to traditional headphones or stage monitors.

Custom-fit IEMs** are molded precisely to the unique shape of your ear canals, offering unparalleled comfort, isolation, and sound quality. They require ear impressions taken by an audiologist. **Universal-fit IEMs** come with various tip sizes to fit most ears, providing a great listening experience without the need for custom impressions.

Yes. It is very important to get good ear impressions made when you are purchasing custom in-ear monitors. We have a list of recommended Audiologists across Canada. Please visit our Get Your Impressions page to find Audiologists near you and learn some tips and tricks about getting good ear impressions. You will also be able to download an instruction sheet to give to your Audiologist to ensure your impressions are done correctly.

Production times for custom-fit IEMs vary by manufacturer and current demand, but typically range from 2-4 weeks after we receive your ear impressions. We will provide an estimated delivery timeframe upon order confirmation.

All Ultimate Ears Professional and Soundz Custom products purchased through In Ears Canada come with a manufacturer's warranty. Specific warranty details can be found on each product page or by contacting our support team.

Regular cleaning is essential for maintaining the performance and longevity of your IEMs. We recommend using the provided cleaning tools and following the manufacturer's guidelines. Avoid using harsh chemicals or excessive moisture. (Consider linking to a maintenance guide/blog post).

Yes, we offer a 30-day money-back guarantee on most products. Please refer to our "Shipping and Returns" policy (link to be created) for full details and eligibility criteria.

Yes. It is very important to get good ear impressions made when you are purchasing custom in-ear monitors. We have a list of recommended Audiologists across Canada. Please visit our "Get Your Impressions" page (link to be created) to find Audiologists near you and learn some tips and tricks about getting good ear impressions. You will also be able to download an instruction sheet to give to your Audiologist to ensure your impressions are done correctly.

Production times for custom-fit IEMs vary by manufacturer and current demand, but typically range from 2-4 weeks after we receive your ear impressions. We will provide an estimated delivery timeframe upon order confirmation.